Career Summary
As the GM of the organization, you will be responsible for and enhancing the Soul guest experience, teaching team and employment experience. Develop and maintain business relationships with Core Team members, front of house team members and teaching team. Oversee operations and all teaching programs to drive business as a result of field feedback. Work with Directors to establish policies related to programs and services to best execute and ensure adoption and success. Responsible for measuring and tracking results associated with projects/strategies to identify opportunities and trends associated with increasing growth and impacting the business objectives. Develop and deploy best in industry classroom schedules, guest experience, teaching and programing i.e. workshops, retreats and 200/300 TT
The GM will be the point of contact for resolution of all escalations that arise from the operations of the business. Work cross-functional with core teams to find resolution to issues and opportunities that are not easily resolved, help creating new processes and help developing enhancements to existing processes where necessary. Make recommendations on solutions for identified problems or gaps. Define a path forward and manage those cross-functional divisions through execution and delivery of the solution.
Performance management: Guide Yes Team leads to meet or exceed budget targets and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and studio sales reporting. Ensure all employees demonstrate and understand the company’s mission, vision, values, products and services.
Operations Management: Oversee studio merchandise, facilities Management, adherence to marketing directives and adherence to SYS standards. Increase presence in the community by developing relationships with local personnel and businesses.
Oversees and audit the following: Inventory Management, Shrink Control, Cash Management, Retail Cleanliness & Appearances
Staffing/Employee Relations: Foster leadership qualities in Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance.
Responsible for the management, staffing of the operations team. Make decisions regarding hiring, promotion, and disciplinary actions, i.e. employee development and employee relations.
Customer Retention: Manage and grow existing customer base (at least 25% increase of existing rolling average) and manage churn (companywide average below 5% of controllable member base). Develop customer retention tools for the studio.
REPORTING RELATIONSHIPS
The GM is charged with driving organizational efficiency while providing the best and most magical guest/team experience. As the GM, you will work closely with team members to address and support current studio members/students. This manager reports directly to the Owners/Directors of Soul Yoga.
DUTIES & ESSENTIAL JOB FUNCTIONS
- Engage the leadership team and functional leaders to identify gaps within the business (i.e. quarterly business plans)
- Gather and leverage market insights to influence business decisions and identify linkages to the strategic direction of the target student base
- Network with external and internal organizations to build mutually beneficial strategic partnerships (community trade and partnership)
- Ensure that the Soul Culture is present and evident in all member and team interactions
DAILY
- Oversees the teaching schedule
- Checks in with teachers after class for general feedback and support
- Responds to all inquiries for teaching at SYS and coordinates bookings/auditions as needed with the teaching director. Always has a bench of new candidates in teacher funnel
- Point of contact for payroll, compensation and general business operations to teachers and staff
- Oversees daily operations to ensure all the magic is being delivered and performed by all team members
- Ensure proper staffing front of house
- Cover shifts at front of house operations
WEEKLY
- Lead and supports the creation and implementation of all workshops
- Takes a minimum of 4 classes (variety of types of classes) at the studio and provides experience share to the teacher and to owners
- Participates and occasionally leads weekly Thursday management team huddle
- Updates workshops, current class schedule, and workshops/events pages to MBO
- Coordinates, writes, sends and stores all workshop and TT contracts
- Meets weekly with Assistant Studio Manager (YES TL) for updates and strategy sessions
- Ensures the proper onboarding of all new teachers and staff i.e. state/federal documents
- Calculates and sends workshop payment to facilitating teacher and accountant (or add to payroll if it is provided by Soul Contractor).
- Responsible for sending report to ownership and accountant with the following information:
- All payroll submissions for teacher workshops, special incentive pay and any other arranged compensation programs
- Supports ownership with any special projects + events
- Reviews and maintains budget
- Solves operation issues included but not limited to; billing, MBO scheduling and pricing, building and music faults
- Oversee cash handling and bank deposits
- Reviews all weekly social media marketing and approves before it is posted
MONTHLY
- “What’s happening”, note to team
- Collaborates with Marketing Team for any promotional calendar and website changes
- Oversees, creates and maintains a workshop and events calendar to share with Marketing Team
- Oversees and sends approved workshop content to Marketing for promotional material creation
- Gives feedback and direction for all flyers before Marketing adds to website, newsletter, and additional social media platforms
- Updates and adds teacher training and programs in MBO
- Create and deliver monthly action plan for business growth and improvement plans
- Inventories and purchases al rental and retail snack items
- Inventories and purchases new apparel
- Designs and orders branded Soul Yoga gear, including but not limited to shirts, headbands, water bottles in collaboration with Marketing manager
QUARTERLY
- Collaborates with ownership on the content, implementation and facilitation of quarterly team meetings (teachers, assistants and staff)
- Collaborates with ownership and management for quarterly review of the class schedule (includes pulling data and reports and providing analysis)
ANNUALLY
- Performs a teacher review 2x/year for each scheduled teacher as outlined in the Teacher Contract
- Performs a staff review 2x/year for each employee as outlines in the staff agreement
- Forwards all teacher training applications to TT coordinator and facilitators (as needed)
- Cancels classes affected by teacher training, holidays, etc.
- Emails teachers and staff with specific class cancellations
- Coordinates holiday and anniversary parties and events
